Knowledge Base
Help Center
Clear, transparent terms that govern our professional ICT services and partnerships
Effective Date: 18 June 2026
Last updated and reviewed for accuracy
Orders
1
How do I place an order?
2
Can I change or cancel my order after placing it?
If your order hasn’t been processed or shipped yet, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.
3
I didn’t receive my order confirmation email. What should I do?
4
Why was my order cancelled?
Orders may be cancelled if an item is unavailable, payment could not be processed, or there is an issue verifying your details. If this happens, you will be notified and refunded where applicable.
Delivery
1
How much does delivery cost?
Simply browse our store, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
2
Do you offer free delivery?
Yes. We offer free standard delivery on orders over $1000 AUD. This will be automatically applied at checkout when your order qualifies.
3
How long will delivery take?
Most orders are dispatched within 1–2 business days. Delivery times vary depending on your location and courier service. You will receive tracking details once your order has shipped.
4
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking link via email.
5
Do you deliver Australia-wide?
Yes, we deliver to most locations across Australia.
Yes, we deliver to most locations across Australia.
6
Do you deliver to PO Boxes or Parcel Lockers?
Some orders can be delivered to PO Boxes or Parcel Lockers, however larger items may require a street address.
7
Can I choose a delivery time or date?
At this stage, we are unable to guarantee specific delivery dates or times.
Returns & Refund
1
What is your returns policy?
If you are not satisfied with your purchase, eligible items can be returned within the stated returns period, provided they are unused, in original packaging, and in resaleable condition.
2
How do I return an item?
Please contact our support team before returning any item. We will provide return instructions to ensure your return is processed correctly.
3
My item is faulty or damaged. What should I do?
Contact us as soon as possible with your order number and photos of the issue. We will arrange a replacement, repair, or refund in line with Australian Consumer Law.
4
How long do refunds take?
Once your return is received and approved, refunds are typically processed within 3–5 business days. Your bank may take additional time to complete the transaction.
Payments
1
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods shown at checkout.
2
Is my payment secure?
Yes. All payments are processed securely using encrypted systems to protect your information.
3
Can I use PayPal?
Yes, PayPal is available as a payment option at checkout.
Accounts
1
Do I need an account to shop?
No, you can check out as a guest. Creating an account is optional.
2
What are the benefits of creating an account?
An account allows you to view order history, save addresses, and speed up checkout.
3
How do I reset my password?
Use the “Forgot Password” option on the login page and follow the instructions sent to your email.
4
How do I update my details?
You can update your personal details and saved addresses in your account settings.
Products
1
How do I know if an item is in stock?
Stock availability is shown on each product page.
2
Do your products come with a warranty?
Some products include a manufacturer’s warranty. Details are shown on the product page where applicable.
3
Can I get help choosing a product?
Yes. Contact our support team if you need help selecting the right product.
Accessibility Support
1
What does I’M ACCESSIBLE focus on?
We focus on products that support independence, comfort, and everyday accessibility needs.
2
Can I get help before placing an order?
Yes. Our team can assist you before you purchase if you need guidance.
Contact & Company Information
1
How do I contact customer support?
You can contact us via our Contact page or email. We aim to respond during business hours as quickly as possible.
2
When is support available?
Our support team is available during standard Australian business hours.
About ACCESSIBLE ICT
Simplify your life, Amplify your joy
ACCESSIBLE ICT is an Australian-based business focused on improving independence, accessibility, and everyday living through carefully selected products and solutions.
Address: Suite 429G, 100 George Street, Parramatta NSW 2150, Australia
Phone: +61 2 8006 2080
Email: contact@iamaccessible.com.au
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