Simply browse our store, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
If your order hasn’t been processed or shipped yet, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.
Check your spam or junk folder first. If you still can’t find it, contact us and we’ll resend your confirmation email.
Orders may be cancelled if an item is unavailable, payment could not be processed, or there is an issue verifying your details. If this happens, you will be notified and refunded where applicable.
Delivery costs are calculated at checkout based on your location and order size. All delivery charges are shown before you complete your purchase.
Yes. We offer free standard delivery on orders over $1000 AUD. This will be automatically applied at checkout when your order qualifies.
Most orders are dispatched within 1–2 business days. Delivery times vary depending on your location and courier service. You will receive tracking details once your order has shipped.
Yes. Once your order has been dispatched, you will receive a tracking link via email.
Yes, we deliver to most locations across Australia.
Some orders can be delivered to PO Boxes or Parcel Lockers, however larger items may require a street address.
At this stage, we are unable to guarantee specific delivery dates or times.
If you are not satisfied with your purchase, eligible items can be returned within the stated returns period, provided they are unused, in original packaging, and in resaleable condition.
Please contact our support team before returning any item. We will provide return instructions to ensure your return is processed correctly.
Contact us as soon as possible with your order number and photos of the issue. We will arrange a replacement, repair, or refund in line with Australian Consumer Law.
Once your return is received and approved, refunds are typically processed within 3–5 business days. Your bank may take additional time to complete the transaction.
We accept major credit and debit cards, PayPal, and other secure payment methods shown at checkout.
Yes. All payments are processed securely using encrypted systems to protect your information.
Yes, PayPal is available as a payment option at checkout.
No, you can check out as a guest. Creating an account is optional.
An account allows you to view order history, save addresses, and speed up checkout.
Use the “Forgot Password” option on the login page and follow the instructions sent to your email.
You can update your personal details and saved addresses in your account settings.
Stock availability is shown on each product page.
Some products include a manufacturer’s warranty. Details are shown on the product page where applicable.
Yes. Contact our support team if you need help selecting the right product.
We focus on products that support independence, comfort, and everyday accessibility needs.
Yes. Our team can assist you before you purchase if you need guidance.
You can contact us via our Contact page or email. We aim to respond during business hours as quickly as possible.
Our support team is available during standard Australian business hours.
Simplify your life, Amplify your joy
ACCESSIBLE ICT is an Australian-based business focused on improving independence,
accessibility, and everyday living through carefully selected products and solutions.
Address: Suite 429G, 100 George Street, Parramatta NSW 2150, Australia
Phone: +61 2 8006 2080
Email: contact@iamaccessible.com.au
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